Product reviews and star ratings

Star ratings and written reviews on your product pages. Customers are asked for a review after their order goes out, and nothing shows until you approve it.

Checked against Zepsell on 8 November 2026

Where
Apps > Marketing > Product reviews
You need
Nothing else
Price
Included with every Zepsell store

Approving reviews

New reviews wait on the Reviews page in your store admin (Moderate reviews in the app). Approve or reject each one. You can add a reply, which shows under the review from your store.

Asking for reviews

With Email customers for a review a week after their order goes out ticked (it is by default), each customer is emailed seven days after their order is sent, about up to three of its products. They're asked once per order, and can stop these emails.

Reviews from those emails, and from signed-in customers who bought the product, get a Verified buyer badge.

What shoppers can send

  • A rating from 1 to 5 stars, a title and a review of up to 4,000 characters.
  • Up to 3 photos, as JPEG, PNG or WebP, 10 MB each.
  • Guests give a name and email. Only the name is shown.

Stars in Google

Approved ratings are marked up for Google Search on your product pages. For star ratings in Google Shopping, add your reviews feed (your store's address followed by /feeds/reviews.xml) in Merchant Center. Google shows Shopping stars once you have 50 or more reviews.

Still stuck? Ask us.

Ask Zeppy in your dashboard, or message the Zepsell team in the support chat.